FAQs

Meet & Greet Service is a personal assistance service available at popular airports across India. It is designed to improve your travel experience. Meet & Greet Service helps you to breeze through the airport with personal assistance and gets you lounge access quicker, along with add-on services like buggy service, porter service, and more.

Meet & Greet airport service can transform your travel experience at an airport. These services are tailored to meet the diverse needs of travellers. Some of the top benefits of using the airport Meet & Greet Service are:

• Personalized guidance: Meet & Greet service helps you navigate the airport with a personal assistant.
• Time Savings: Meet & Greet service is a boon for business traveller and traveller with large families as it allows you to save time. The service enables you to skip the long queues.
• Hassle-Free Airport Navigation: With such a service, all your worries about airport-related formalities will take a backseat as the personal assistant will guide you through various checkpoints like check-in baggage, security, lounge access, & more.
• Enhanced Accessibility: Meet & Greet service is a great option for travellers with special needs, reduced mobility, or families with young children.
• Tailored Experience: Meet & Greet service can be adjusted and customized according to your needs.

As of now, Meet & Greet service is available at 11 popular airports in India. You can avail the service at Ahmedabad Airport, Guwahati Airport, Jaipur Airport, Lucknow Airport, Mangalore Airport, Mumbai Airport, Thiruvananthapuram Airport, Bangalore Airport, Delhi Airport, Goa Airport, and Hyderabad Airport.

In case you have any change of plans, then you can cancel your Meet & Greet booking. However, do note that the cancellation rules differ for complimentary bookings and paid bookings.

 

• If complimentary access has been availed, then the rules below apply –
  • Delhi Airport, Hyderabad Airport, Goa Airport, and Bangalore Airport: No cancellation allowed within 48 hours of service time.
  • Ahmedabad Airport, Guwahati Airport, Jaipur Airport, Lucknow Airport, Mangalore Airport, Mumbai Airport, and Thiruvananthapuram Airport: No cancellation allowed within 72 hours of service time.

 

• If a paid booking has been availed, then the rules below apply –
  • Bangalore Airport, Ahmedabad Airport, Guwahati Airport, Jaipur Airport, Lucknow Airport, Mangalore Airport, and Thiruvananthapuram Airport: Before service time.
  • Mumbai Airport: 6 hours before service time.
  • Delhi Airport, Hyderabad Airport, and Goa Airport:
    • For Silver, Gold & Transit Packages: Cancellation is allowed. However, no cancellation is allowed within 24 hours of service time.
    • For Elite package: No cancellation is allowed within 12 hours of service time.

If you want to cancel your Meet & Greet service, you may be charged a cancellation fee. Do note that the cancellation charges vary from airport to airport.

 

• For Bangalore Airport:
  • If the cancellation is made more than 48 hours from service time – No cancellation charge.
  • If the cancellation is made between 24 – 48 hours from service time – 50% cancellation charge.
  • If the cancellation is made less than 24 hours from service time – 100% cancellation charge.

 

• For Ahmedabad Airport, Guwahati Airport, Jaipur Airport, Lucknow Airport, Mangalore Airport, Mumbai Airport, and Thiruvananthapuram Airport, check out the below table:

Sr. no	Cancellation of Service	Platinum & Elite	Elite Plus
1	72 hours before service time	3% of the booking amount for Elite 0% of the booking amount for Platinum	3% of the booking amount
2	Between 72 to 48 hours prior to the scheduled service time	10% of the booking amount	3% of the booking amount
3	Between 48 to 24 hours prior to the scheduled service time	50% of the booking amount	3% of the booking amount
4	0 - 24 hours before service time	100% of the booking amount	3% of the booking amount

 

 

• For Delhi Airport, Hyderabad Airport & Goa Airport:

 

For Silver, Gold & Transit packages

Sr no	Cancellation of Service	Cancellation Charges
1	Before 48 hours of service time	0% of the booking amount
2	Between 24 hours to 48 hours to the service time	30% of the booking amount

 

For Elite Package

Sr no	Cancellation of Service	Cancellation Charges
1	Before 24 hours of service time	0% of the booking amount
2	Between 12 hours to 24 hours to the service time	50% of the booking amount

 

NOTE: The cancellation charge will be calculated based on the non-discounted package amount. Additionally, the express fare is a non-refundable component of the booking.

As of now, you cannot reschedule your Meet & Greet Service scheduled. However, you can cancel your booking and re-book the service as per your convenience.

The customer should have a valid India issued Visa Infinite Credit Card to avail the complimentary benefit. The cardholder should have eligible minimum international spends of $1000 in the past 12 months. Eligible spends include face to face / card present transactions.

You are eligible for one (1) complimentary access to Meet & Greet Service in a calendar year.

No. Meet & Greet Service does not fast-track any airport process at any point. All processes are to be completed as per defined processes and applicable laws.

When you book your Meet & Greet service for Bangalore, it will show ‘Booking Initiated.’ It may take upto 8 hours to confirm your booking. Once your booking has been confirmed, you will get an email stating the same as well as your booking status will show ‘Booking Confimed.’

If you have cancelled your Meet & Greet booking (Delhi, Hyderabad & Goa), then your booking status will show ‘Cancel Initiated.’ It may take upto 8 hours to cancel your booking. Once your cancellation has been confirmed, you will get an email stating the same. Do note that, it will take 7-10 days to complete your refund.

You can reach out to our Customer Support team via email at support@adanione.com or call us at 1800-572-111111.